At your side™ every step of the way.
Looking for answers? We are at your side, ready to provide all the answers you need! We want you to be completely satisfied with your purchase from brothermall.com

Warranty & Maintenance

Warranty Info

All Brother products include a Standard Warranty which is located in the user guide or as an insert in the carton. To view the Standard Warranty for your brother product, please select your model from the menu below.

To review the warranty statement for your product, please select from the following product groups:

Please select Product Group


back to top
Extended Maintenance Agreements

WHY PURCHASE A BROTHER® EXTENDED MAINTENANCE AGREEMENT?

To help protect your investment, in addition to the standard manufacturer's warranty provided with your unit, we offer an optional extended warranty direct from Brother®. This Extended Maintenance Agreement (EMA) is the only agreement available from Brother for your Brother product that is provided directly from the manufacturer. This agreement is available for the models listed below which have been purchased and located within the United States, and are still within the standard warranty period.
Click here for EMA FAQ

A Brother Extended Maintenance Agreement provides you:
  • Contracted service directly from the manufacturer
  • Coverage for parts and labor
  • A Priority Service phone number
  • Automatic renewal notice every year
Purchasing an EMA from Brother is as easy as 1-2-3!

To purchase an Extended Maintenance Agreement from Brother, locate your model in the dropdown list below and follow these three easy steps:

  1. Select your model number from the drop down below
  2. Click the appropriate link below to print an order form*
  3. Fill in the form completely (be sure to select the type of service you prefer)
  4. Fax or mail your form as instructed on the form

*If you do not have access to a printer, please click here to send an e-mail to our EMA coordinator for assistance.

Please select your model:


back to top