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Ordering & Shipping Information

Shipping Info
We realize that your order is important, so we make every effort to ship your merchandise in a timely and efficient manner. You can assist us by making sure that your order is complete and that all information is accurate. If you have questions about your order, please feel free to send an email to mallorders@brother.com. You may also call us, toll-free at 1-877-552-6255.

Please note: To ensure prompt delivery we would prefer a physical mailing address as opposed to a P.O. Box for shipments within the Continental U.S.
Shipping Policy
We make every effort to ship orders the same day when received by 12:00 p.m. Eastern Time, Monday - Friday. Orders received after 12:00 p.m. Monday - Friday are usually processed and shipped the following business day. This applies to orders that are complete and free of credit problems or backorder items. Please allow up to seven business days for orders shipped via any ground service.

Restrictions:

• Not all delivery options are available in all areas.
• In residential or outlying areas, orders may be delivered as late as 8 p.m.
• We do not ship on most major holidays such as: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & the following Friday, or Christmas Day as we are closed.
• Freight rates do change and therefore the shipping rates listed below are subject to change without notice.

Shipping/Handling Options
We offer FREE ground shipping on any order of $50.00 or more within the Continental U.S.
Shipments to APO/F.P.O/P.O. Boxes are shipped U.S. Postal Service only.
Shipments to Alaska or Hawaii are automatically shipped via a 2-Day air service. Shipments to Guam, Puerto Rico or Virgin Islands are automatically shipped via a 2-Day air service.

Shipping and Handling Rates
Shipments within the Continental U.S.

Accessories, supplies and small machines such as labelers.	Standard Ground	Two Business Days	Next Business Day	APO/FPO/PO USPS
Orders valued up to $49.99	5.75	7.75	15.75	5.75
Orders valued over $50.00	FREE	2.00	10.00	FREE
Machines other than labelers.	Standard Ground	Two Business Days	Next Business Day	APO/FPO/PO USPS
Orders valued up to $49.99	7.60	30.00	45.00	7.60
Orders valued over $50.00	FREE	22.40	37.40	FREE

Shipments to Alaska or Hawaii are automatically shipped via a 2-Day Air Service.
**Please note that not all carriers are able to deliver to these areas within two days since delivery schedules are dependent upon the location.

Accessory, Supply or P-touch Machine Orders	15.00
All Other Machine Orders	45.00

Shipments to Guam, Puerto Rico, and Virgin Islands are automatically shipped via a 2-Day Air Service.
**Please note that not all carriers are able to deliver to these areas within two days since delivery schedules are dependent upon the location.

Accessory, Supply or P-touch Machine Orders	15.00
All Other Machine Orders	45.00

** For Saturday Delivery to any location, please call us toll free at 1-877-552-6255 as additional charges will apply.

International Policy
We cannot ship to International Addresses. If you are an international shopper looking to purchase accessories and supplies for your Brother product, we invite you to visit one of our resellers located in your area. Because Brother is an international company, we work closely with our affiliated offices to ensure quality customer service in each country where our products are sold. Also, because we manufacture product based on the stringent electrical, environmental and mechanical standards set by various government agencies, some products manufactured to US standard may not be suitable for use in other countries. If you are unable to find a reseller in your area or the item you are looking for, please visit our web site at www.brother.com for the location of the Brother office in your country. Disclaimer: Our policy and the shipping rates are subject to change without notification.
Payment Options
For your convenience we accept all major credit cards, Visa, MasterCard, American Express, and Discover.

You may also mail in a check or money order to the address below. Please call us toll free at
1-877-552-6255 for total amount.
Brother International Corp
PO Box 341332
Bartlett, TN 38184
Attn: Consumer Sales Dept.

NOTE:  When placing an order by mail please include your name, address, contact phone number and the items you wish to order.
Applicable Sales Tax
At the present time, sales tax will be collected on purchases sent to addresses in AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, VA, WA, WI. The rate and manner of applying taxes are determined based upon the rates and guidelines in effect at the time of purchase as established by the government(s) presiding over the relevant shipping destination. States may be added or removed from the foregoing list as Brother's corporate presence or the tax laws change.
Tax Exempt Status
If the person and/or organization we are shipping to is exempt from paying any state and/or local sales taxes in their area, proper documentation is required before the order can be shipped. For prompt release, please fax your "sales tax" exemption certificate or complete and submit the proper resale certificate to 1-800-947-1445 within three (3) business days. Be sure to reference your Brothermall order confirmation number for proper identification.
Refurbished Product Policy
When purchasing a factory refurbished product from Brother, be confident that you are receiving a product that meets Brother quality assurance standards. Products returned to our warehouse are often unopened surplus. The products categorized as opened are inspected, tested, and repackaged for resale.

All of our refurbished products carry the same limited warranty that is offered with a new machine. For more information on our Warranty, please refer to the specification tab of the individual product.