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Ordering & Shipping Information
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Shipping Info
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We realize that your order is important, so we make every effort to ship your merchandise
in a timely and efficient manner. You can assist us by making sure that your order
is complete and that all information is accurate. If you have questions about your
order, please feel free to send an email to
mallorders@brother.com. You may also call us, toll-free at 1-877-552-6255.
Please note: To ensure prompt delivery we would prefer a physical mailing address
as opposed to a P.O. Box for shipments within the Continental U.S.
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Shipping Policy
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We make every effort to ship orders the same day when received by 12:00 p.m. Eastern
Time, Monday - Friday. Orders received after 12:00 p.m. Monday - Friday are usually
processed and shipped the following business day. This applies to orders that are
complete and free of credit problems or backorder items. Please allow up to seven
business days for orders shipped via any ground service.
Restrictions:
- Not all delivery options are available in all areas.
- In residential or outlying areas, orders may be delivered as late as 8 p.m.
- We do not ship on most major holidays such as: New Year's Day, Martin Luther King
Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day
& the following Friday, or Christmas Day as we are closed.
- Freight rates do change and therefore the shipping rates listed below are subject
to change without notice.
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Shipping/Handling Options
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We offer FREE ground shipping on any order of $50.00 or more
within the Continental U.S.
Shipments to APO/F.P.O/P.O. Boxes are shipped U.S. Postal Service
only.
Shipments to Alaska or Hawaii are automatically shipped via a 2-Day
air service. Shipments to Guam, Puerto Rico or Virgin Islands are
automatically shipped via a 2-Day air service.
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Shipping and
Handling Rates
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Shipments within the Continental U.S.
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Accessories, supplies and small machines such as labelers.
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Standard Ground
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Two Business Days
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Next Business Day |
APO/FPO/PO USPS |
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Orders valued up to $49.99
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5.75
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7.75
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15.75
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5.75
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Orders valued over $50.00 |
FREE |
2.00 |
10.00 |
FREE |
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Machines other than labelers.
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Standard Ground
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Two Business Days
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Next Business Day |
APO/FPO/PO USPS |
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Orders valued up to $49.99
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7.60
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30.00
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45.00
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7.60
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Orders valued over $50.00 |
FREE |
22.40 |
37.40 |
FREE |
Shipments to Alaska or Hawaii are automatically shipped
via a 2-Day Air Service.
**Please note that not all carriers are able to deliver
to these areas within two days since delivery schedules are dependent upon the location.
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Accessory, Supply or P-touch Machine Orders
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15.00
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All Other Machine Orders
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45.00
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Shipments to Guam, Puerto Rico, and Virgin Islands
are automatically shipped via a 2-Day Air Service.
**Please note that not all carriers are able to deliver
to these areas within two days since delivery schedules are dependent upon the location.
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Accessory, Supply or P-touch Machine Orders
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15.00
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All Other Machine Orders
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45.00
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** For Saturday Delivery to any location, please call us toll free at 1-877-552-6255 as additional charges will apply.
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International Policy
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We cannot ship to International Addresses. If you are an international shopper looking
to purchase accessories and supplies for your Brother product, we invite you to
visit one of our resellers located in your area. Because Brother is an international
company, we work closely with our affiliated offices to ensure quality customer
service in each country where our products are sold. Also, because we manufacture
product based on the stringent electrical, environmental and mechanical standards
set by various government agencies, some products manufactured to US standard may
not be suitable for use in other countries. If you are unable to find a reseller
in your area or the item you are looking for, please visit our web site at www.brother.com
for the location of the Brother office in your country. Disclaimer: Our policy and
the shipping rates are subject to change without notification
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Applicable Sales Tax
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At the present time, sales tax will be collected on purchases sent to addresses
in AR, AZ, CA, CO, CT, FL, GA, IN, IL, KS, KY, LA, MA, MD, MI, MN, MO, NC, NJ, NV,
NY, OH, OK, PA, RI, SC, TN, TX, VA, WI, WA. The rate and manner of applying taxes
are determined based upon the rates and guidelines in effect at the time of purchase
as established by the government(s) presiding over the relevant shipping destination.
States may be added or removed from the foregoing list as Brother's corporate presence
or the tax laws change.
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Tax Exempt Status
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If the person and/or organization we are shipping to is exempt from paying any state
and/or local sales taxes in their area, proper documentation is required before
the order can be shipped. For prompt release, please fax your "sales tax" exemption
certificate or complete and submit the proper resale certificate to 1-800-947-1445
within three (3) business days. Be sure to reference your Brothermall order confirmation
number for proper identification.
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Refurbished Product Policy |
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When purchasing a factory refurbished product from Brother, be confident that
you are receiving a product that meets Brother quality assurance standards. Products
returned to our warehouse are often unopened surplus. The products categorized as
opened are inspected, tested, and repackaged for resale.
All of our refurbished products carry the same limited warranty that is offered
with a new machine. For more information on our Warranty, please refer to the specification
tab of the individual product.
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